Delivery Information

At KoalaLane, we believe shopping for your favorite products should be easy, reliable, and worry-free. From wholesome nut bars and refreshing juices to indulgent chocolates, pure oils, trusted healthcare, and everyday dairy essentials, we ensure that every order is packed with care and delivered to you as fresh as it left our store.

📦 Order Processing

  • All orders are processed within 24–48 business hours after confirmation.
  • You’ll receive an email and SMS notification once your order is dispatched.
  • During festive seasons or promotional sales, processing may take slightly longer, but we always keep you updated.

🚚 Shipping & Delivery

  • Nationwide Coverage: We deliver across India to major cities, towns, and even smaller regions.
  • Delivery Timeframe:
    • Metro cities: 2–4 business days
    • Other regions: 4–7 business days
    • Remote areas: 7–10 business days
  • Delivery partners include trusted logistics providers to ensure your package arrives on time and in perfect condition.

🥬 Freshness & Packaging

  • Perishable products like juices, dairy, and nut bars are packed using temperature-conscious materials to retain freshness.
  • Chocolates and delicate items are carefully wrapped to prevent melting or damage in transit.
  • Oils and healthcare products are sealed securely to avoid leakage.

📍 Order Tracking

Once your order has been shipped, you’ll receive a tracking link via email/SMS so you can follow your delivery in real time.

❌ Delays & Exceptions

While we strive to meet our promised timelines, delivery may be affected due to:

  • National holidays or festive rush
  • Natural events (heavy rains, strikes, etc.)
  • Remote or restricted delivery zones

If such delays occur, our team will reach out proactively to keep you informed.

🔄 Returns & Replacements

We want you to be fully satisfied. If you receive a damaged, incorrect, or defective product, please reach out to our support team within 48 hours of delivery, and we’ll arrange for a quick replacement or refund.

🧡 Our Promise

At KoalaLane, your trust means everything. We are committed to delivering:

  • Products that are fresh, authentic, and safe
  • A smooth, hassle-free shopping experience
  • Transparent and reliable delivery, every time you order

✨ Enjoy shopping with KoalaLane — where health, taste, and happiness are delivered straight to your doorstep!