🛠 KoalaLane Support Center

Welcome to the KoalaLane Support Center — your one-stop destination for help, guidance, and quick answers. We’re here to make your shopping journey smooth, from browsing and ordering to delivery and aftercare.

📌 Frequently Asked Questions (FAQs)

1. How do I place an order?

Simply browse our collections (Nut Bars, Juices, Chocolates, Oils, Healthcare, Dairy Products), add items to your cart, and proceed to checkout.

2. How long will delivery take?

Metro cities: 2–4 business days
Other regions: 4–7 business days
Remote areas: 7–10 business days

3. Do you charge for shipping?

Shipping is free for orders above ₹999. A small fee applies for orders below this amount.

4. What payment methods do you accept?

We accept all major debit/credit cards, UPI, net banking, and wallet payments.

5. Can I track my order?

Yes! Once shipped, you’ll receive a tracking link via email/SMS.

6. What if my order arrives damaged?

Please contact us within 48 hours of delivery with pictures, and we’ll arrange a quick replacement or refund.

📦 Order & Delivery Help

  • Track your orders in real time.
  • Get estimated delivery timelines at checkout.
  • Special care is taken for chocolates, dairy, and juices to ensure freshness.

🔄 Returns & Replacements

  1. Contact us within 48 hours of receiving the product.
  2. Provide your order ID and photos (if applicable).
  3. Our support team will arrange a return pickup or issue a refund.

💬 Need More Help?

Our support team is always ready to assist you.

📧 Email Us: info@koalalane.com
📞 Call Us: 93100 08110
🕑 Working Hours: Mon–Sat, 9 AM – 7 PM

🧡 Our Commitment

At KoalaLane, your satisfaction is our priority. We’re dedicated to delivering not just products, but also trust, transparency, and care in every step of your shopping journey.

✨ Happy Shopping with KoalaLane! ✨