Terms & Conditions

1. About Koalalane

Koalalane sells fruits & nuts, juices & edible oils, health & beauty care products, and electronics accessories (“Products”) through our website. “We”, “us”, and “our” refer to Koalalane; “you” and “your” refer to customers and visitors.

2. Eligibility & Account

• You must be at least 18 years old (or the age of majority in your region) to place orders.
• You are responsible for safeguarding your account credentials and for all activity under your account.
• Provide accurate, complete information during checkout; update it as needed.

3. Products, Pricing & Availability

• We make reasonable efforts to display product details (images, ingredients, specs) accurately; minor variations in color/packaging may occur.
• Prices, taxes, offers, and availability can change without prior notice. Your order is accepted only after we issue an order confirmation.
• We may limit quantities or cancel orders (e.g., suspected fraud, stock errors, pricing mistakes). If payment was captured, we will refund you.
• Nutrition, allergen and usage details are provided by brands or our manufacturing partners—always read labels and follow directions.

4. Orders & Payment

• When you place an order, you authorize us (or our payment partner) to charge your selected payment method for the order total, including taxes and shipping.
• Accepted payment methods are displayed at checkout. Cash-on-Delivery (if offered) may have order value limits and verification steps.
• Koalalane is not responsible for bank fees, currency conversion, or delays caused by your payment provider.

5. Shipping & Delivery

• Shipping options, fees, and estimated delivery times appear at checkout and in your order confirmation.
• Delivery times are estimates; delays can occur due to courier or unforeseen factors. Title and risk pass to you upon delivery to the address provided.
• Inspect your package upon delivery. Report damaged, missing, or incorrect items within the timeframe in our Return & Refund Policy.

6. Returns, Replacements & Refunds

Our Returns & Refunds vary by category (perishables, health/beauty, electronics). Please review our Return & Refund Policy for detailed windows and eligibility. Where this section conflicts with that policy, the policy controls.

7. Subscriptions & Auto-replenish (if enabled)

• If you enroll in a subscription, you authorize recurring charges until you cancel.
• Manage, pause, or cancel from your account before the next billing date to avoid the next cycle charge.

8. Promotions, Coupons & Gift Cards

• Promotions and coupon codes are subject to their own terms, may be single-use, non-transferable, and cannot be combined unless stated.
• We may modify or withdraw promotions at any time.
• Gift cards are non-refundable and redeemable only on our website (unless required by law).

9. User Content & Reviews

• You may post product reviews or feedback where permitted. You must not post unlawful, defamatory, obscene, infringing, or misleading content.
• By submitting content, you grant Koalalane a non-exclusive, royalty-free license to use, reproduce, and display it for store and promotional purposes.
• We may moderate or remove content at our discretion.

10. Health, Safety & Usage Disclaimers

• Perishables (fruits, nuts, juices, oils): Store per label guidance. Individuals with allergies should read ingredients carefully. Stop use if you notice off-odor, taste, or packaging damage and contact us promptly.
• Health & beauty products: Results vary by individual. Patch test first and discontinue if irritation occurs. Products are not intended to diagnose, treat, cure, or prevent disease unless expressly stated per applicable law.
• Electronics accessories: Follow the manufacturer’s instructions. Use only with compatible devices and certified chargers. Damage due to misuse or incompatible use is not covered.

11. Intellectual Property

• All content on the website (logos, graphics, product imagery, text) is owned by or licensed to Koalalane and protected by intellectual property laws.
• You may not copy, modify, distribute, or create derivative works from our content without prior written consent.

12. Acceptable Use

• Do not attempt to interfere with the website’s operation, security, or payment systems.
• Do not use automated tools to scrape content or prices without permission.
• Do not engage in fraudulent orders, chargeback abuse, or prohibited resale.

13. Third-Party Services & Links

Our site may contain links to third-party sites or use third-party apps (payments, analytics, shipping). We are not responsible for their content, policies, or practices. Review those providers’ terms and privacy policies before use.

14. Warranty (Electronics Accessories)

• Some products may include a manufacturer’s warranty; details are provided by the brand and may require registration.
• Koalalane’s responsibility is limited to the return/replacement windows set out in our Return & Refund Policy unless required by law.

15. Limitation of Liability

To the fullest extent permitted by law, Koalalane shall not be liable for indirect, incidental, special, consequential, or punitive damages; loss of profits, revenue, data, or goodwill; or damages arising from misuse, improper storage, or failure to follow instructions. Our aggregate liability for any claim relating to your use of the website or purchase of products will not exceed the amount you paid for the specific order giving rise to the claim.

16. Indemnity

You agree to indemnify and hold Koalalane, its affiliates, officers, employees, and partners harmless from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of your breach of these Terms or misuse of the website or products.

17. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including acts of God, natural disasters, epidemics, war, strikes, governmental actions, or failures of suppliers, logistics partners, or telecommunications.

18. Privacy

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

19. Governing Law & Disputes

These Terms are governed by the laws of , without regard to conflict-of-law principles. Courts located in shall have exclusive jurisdiction, unless mandatory law provides otherwise.

20. Changes to the Terms

We may update these Terms from time to time. The “Last updated” date reflects the latest version. Continued use of the website after changes means you accept the updated Terms.

21. Contact Us

If you have questions about these Terms, please contact us:

Koalalane


Email: info@koalalane.com
Phone/WhatsApp: 93100 08110